Describe the warning signs
Tell us what happened, what is affected and whether there is heat, smell, smoke, water or visible damage.
Responsive electrical fault finding and emergency repair support for homes, landlords and commercial premises, subject to location and current availability.

Burning smells, smoke, sparking, electric shocks, overheating equipment or exposed live parts can indicate immediate danger. Keep people away, do not touch affected equipment and contact the emergency services where fire or immediate risk is present.
Tell us what happened, what is affected and whether there is heat, smell, smoke, water or visible damage.
A breaker or RCD that continues to trip may be responding to a real fault.
Prevent occupants, staff or customers from approaching affected equipment.
Provide the full address, property type, site contact and safe access information.
The appropriate scope depends on the installation, access, existing condition and work required.
Investigation of circuits or protective devices that repeatedly trip or will not reset.
Assessment where the cause appears to be within the property installation.
Urgent assessment of affected accessories, connections or distribution equipment.
Make-safe and repair work for damaged switches, sockets, fittings and connections.
Assessment only after the source and immediate water hazard have been made safe.
Responsive support for affected lighting, power, equipment supplies and distribution.
Send enough information for us to understand the property and decide whether a site assessment is required.
Provide the address, property type, issue or proposed work, photographs and access information.
We review the requirement, arrange a visit where needed and define the appropriate scope.
Agree access, timing, isolations and any preparation needed before attendance.
Carry out the work, inspect and test it, then provide relevant completion information.
Responsive attendance depends on the exact location, current workload, safe access and the nature of the fault. Nationwide emergency attendance is not offered.
For larger projects, include drawings, reports, site contacts and intended dates. For repair work, describe the fault and whether any immediate safety concern exists.
Send project detailsCall with the address, warning signs, affected circuits and whether the property is domestic or commercial.
